H10.H3, h6: the device, intended for use in treatment, was returned for evaluation.A visual inspection reported no defects.The functional evaluation confirmed that the device was unable to start and operate correctly, establishing a relationship with the event reported.The root cause was identified as a failed main circuit board.A review of manufacturing records for the reported serial number found no non-conformances or anomalies during production.The device met all specifications upon release into distribution.A complaint history for the reported events has been reviewed revealing further instances in the past three years.No further actions are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith + nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
|