This reportable event was identified during a review of complaint files between october 2017 through december 2019.
Event or Problem Description
Lap chole case with the doctor using the new 550-000-200 bag at the hospital.The customer said several doctors complained about the quality of the original poly bag, and previously had 2 torn bags but they did not note the item or lot numbers.So we converted to the new bags in an attempt to save the account.In the first case while trialing the new genicon bag, the bag tore while trying to remove from patient.The tear was near the bottom of the bag, and the stone fell back into the abdomen.