Return of the suspect transducer is anticipated.Evaluation of the transducer will be included in a follow up report upon its return and investigation completion.
Event or Problem Description
A customer reported an s8-3t model transducer was producing poor image quality.There was no injury associated with this event.
Additional Manufacturer Narrative
The suspect transducer was inadvertently scrapped prior to its return to philips for evaluation.Therefore, no failure or root cause analysis of the device could be performed.The cause of the failure could not be determined.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.H3 other text : transducer scrapped in the key market prior to return.