Updated fields: d4, d10, g4, g7, h2, h3, h4, h6, h10.Device identifier (b)(4).The patties were not returned for evaluation; therefore, an evaluation of the device could not be performed.Lot number information has been provided; therefore, manufacturing records were reviewed and found no anomalies.The cause(s) of the difficulty reported by the customer could not be determined.If additional relevant information becomes available in the future, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.
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Dhr: there is no indication that the production process may have contributed to this complaint.All test results passed procedural specifications.Product was returned for evaluation, and the following was performed on the returned unit: the pattie/strip unit was inspected using x-ray machine in the research and development lab.The sample was tested at 80kv and was visible under the x-ray.The complaint could not be confirmed.In the failure analysis that was performed, the returned unit was found to work as intended, and met all acceptance criteria.The complaint could not be verified through failure analysis.The root cause is undetermined and was unable to be confirmed in the complaint evaluation.
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