The device with the lens was returned inside the opened blister tray, loose in a biohazard bag.The plunger lock and lens stop have been removed.The plunger is oriented correctly.Viscoelastic is observed dried in the device.The plunger has advanced the lens to mid-nozzle.The plunger is engaging the optic edge.The leading haptic is extended.The trailing haptic is folded onto the optic.The plunger and lens were in acceptable positions.It is possible that the lens became stuck in dried viscoelastic, contributing to the perceived complaint.The nozzle was cleaned for further evaluation.Viscoelastic was not provided.It is unknown if the qualified product was used.The root cause cannot be determined for the reported issue.The lens was advanced to mid-nozzle and dried in viscoelastic.The position of the haptics, optic, and plunger are acceptable.The plunger is engaging the optic edge correctly.The plunger and lens were in acceptable positions.It is possible that the lens became stuck in dried viscoelastic, contributing to the perceived complaint.A straight leading haptic position was observed.Straight leading haptics are not a product malfunction.Straight leading haptics are an acceptable position per the diagrams provided in the dfu.The manufacturer internal reference number is: (b)(4).
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