Product complaint # (b)(4).If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Additional narrative: (b)(6).Investigation summary: the device was received and evaluated at the service center.The reported complaint that the device does not work was confirmed, it was found that the motor was corroded and doesn't run.Further, the tissue seal kit was damaged and the resistance values of the keypad of the hand control set and the protective earth resistance of the motor cable were out of range.The motor, motor cable and the hand control set were replaced and the device was repaired, tested and found to be fully functional.Fluid ingress into the system and contact with the motor is responsible for the corrosion of the motor and would have caused the damage to the motor cable.The corroded motor has a tendency to stick and not turn, hence is responsible for the issue reported by the customer.However, given the information provided, we cannot determine a definitive root cause for the defective keypad of the hand control set and the damaged tissue seal kit.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on 07/15/2019 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi:(b)(4).
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