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The device, intended for use in treatment, was returned for evaluation.There was a relationship found between the returned device and the reported incident.A review of the device history records for the device showed there were no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.A complaint history review concluded this was an isolated event.Visual inspection of the device showed minimal erosion of the electrodes, the tip of the shaft was bent.The device was connected to a known good controller which displayed an "e7 error".The device was then connected to the known good controller using a bypass box, which revealed the device's ablate and saline performed as intended despite the bent tip.The complaint was verified as the device displayed an e7 error.The root cause was determined to be due to reuse of a single device.Factors, which may have contributed to the reported complaint include: (1) previous use (2) disconnecting the wand from the controller after power has been turned on.(3) an e-8 error will occur when a wand is connected before the generator is powered on.(4) incorrect power cycling of the controller can also have an effect on the wands life cycle.There were no indications that would suggest that the device did not meet product specifications upon release into distribution.
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