Details of complaint: incident aware date: 07/20/2020 incident summary: the customer reported that the multigas unit (product id: gf-210ra sn: 697) gave a "device error" message while in use on a patient.No patient harm was reported.Service requested: an exchanged unit was sent to the customer on 07/21/2020.Service performed: the unit was received on 07/27/2020 and evaluated on 08/12/2020 by the nk electronics technician.The unit was cleaned and decontaminated.The model, serial number, and all labels were verified.The water trap and sample line were not returned.No physical damage was found, and the issue could not be duplicated.Investigation summary: the reported issue could not be duplicated.The device is working per specifications.There is no special segment of the population at increased risk for harm caused by the device.The severity is determined to be moderate.
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