Details of complaint: on (b)(6) 2020, customer at (b)(6) health shared service reported the multigas unit (gf-210ra sn: (b)(6) ) displayed a device error while in us on a patient.Service requested: exchange.Service performed: the unit was returned and evaluated at nka: the unit was cleaned and decontaminated.The model, serial number, and all labels were verified physical evaluation: no physical damage to report verify the complaint: customer state that unit gets a device error.Unable to duplicate the issue.Unit had burned in 24 hours test without any issue.The unit was cleaned, evaluated, and tested per the operator's/service manual and the results were recorded on the maintenance check sheet.The unit completed 24 hours of extended testing and operates to manufacturer's specification.Investigation summary: the root cause is not known as evaluation of the unit did not confirm the customer reported issue.Details on how the instrument was set up and used at the time of reported issue was not provided.The reported issue does not require further investigation through the capa process.Investigation determined the issue poses medium risk.
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