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The customer contacted a siemens customer care center (ccc).Siemens determined that pre-analytical issues (specific sample characteristics, blood collection, transportation, and/or sample processing/handling in the laboratory) potentially contributed to the discordant results.Siemens specialists were previously dispatched to the customer's site to evaluate and discuss pre-analytical handling conditions with the customer.The cause of the event is use error.The reagent is performing according to specifications.No further evaluation of this device is required.
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A discordant, falsely elevated prothrombin time (pt) result and a discordant, falsely elevated prothrombin time international normalized ratio (inr) result were obtained on a patient sample on a sysmex cs-5100 system (serial number: (b)(4)) using dade innovin reagent.Prior to obtaining the discordant results, the sample was run for pt on the same sysmex cs-5100 system (serial number: (b)(4)) with dade innovin reagent, generating an elevated, flagged result.After the initial discordant results were obtained, the same sample was repeated for pt, inr, and prothrombin time percent (pt%) on an alternate sysmex cs-5100 system (serial number: (b)(4)) using dade innovin reagent.The pt and inr recovered lower, but were still considered falsely elevated.The pt% recovered falsely low.The same sample was then repeated for pt, inr, and pt% on the same sysmex cs-5100 system (serial number: (b)(4)) using thromborel s reagent.The pt and inr recovered lower and the pt% recovered higher.The same sample was then repeated for pt, inr, and pt% on the same sysmex cs-5100 system (serial number: (b)(4)) using dade innovin reagent.The pt and inr recovered lower and the pt% recovered higher.The same sample was then repeated again for pt, inr, and pt% on the same sysmex cs-5100 system (serial number: (b)(4)) using dade innovin reagent.The pt and inr recovered lower and the pt% recovered higher.The same sample was then repeated for pt, inr, and pt% on the same sysmex cs-5100 system (serial number: (b)(4)) using thromborel s reagent.The pt and inr recovered lower and the pt% recovered higher compared to the initial discordant results.The same sample was then repeated for pt, inr, and pt% on the initial sysmex cs-5100 system (serial number: (b)(4)) using dade innovin reagent.The pt and inr recovered lower and the pt% recovered higher.The same sample was then repeated for pt, inr, and pt% on the same sysmex cs-5100 system (serial number: (b)(4)) using thromborel s reagent.The pt and inr recovered lower and the pt% recovered higher compared to the initial discordant results.The final inr result obtained with dade innovin reagent was reported, as the correct result, to the physician(s).There are no reports of patient intervention or adverse health consequences due to the discordant, falsely elevated prothrombin time (pt) and prothrombin time international normalized ratio (inr) results or the discordant, falsely low prothrombin time percent (pt%) result.
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