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The complaint of a broken guidewire was confirmed; however, the cause could not be established at this time.Visual, microscopic, sem, and eds evaluations of the device suggests that the guidewire was subjected to significant torsional and tensile stresses which led to failure.However, no evidence of any material defects, manufacturing defects, or other anomalies were identified.The non-conformance report (ncr) log and the lot history record (lhr) for the reported lot number was reviewed for any applicable manufacturing anomalies and none were found.No similar complaints have been reported for this lot number.The esg help desk suggested we include a note in this section stating that this emdr was not submitted to the fda in the 30-day time frame because it is our first reportable complaint.Therefore, we had to perform all activities required to successfully submit and receive an acknowledgement for a test emdr before an actual emdr could be submitted.
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