Product analysis: analysis confirmed the customers comments as initially the programmer functioned normally but then it was not possible to select and the cursor would not move.The main board was replaced with no improvement.The controller was then replaced and the stylus was calibrated.Broken case parts were noted and replaced.The device software was updated and reloaded.All found defective parts were replaced and all other identified issues were resolved.The device passed all final functional tests.If information is provided in the future, a supplemental report will be issued.
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