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Investigation determined this adverse event most likely occurred as a result of use error.A call was conducted with the clinic, which indicated that no malfunction of the device was observed during either session and no damage to the device was noted before or after the session in question.The clinic also indicated that the patient has a tendency of walking on the outside of her feet, which could cause this type of injury.Upon review with the parker hmc clinical affairs manager, it was indicated that during training with the device, there is specific focus on proper fit and positioning of the feet.The parker hmc clinical manager also indicated that the training includes discussion of methods for correcting improper foot position and the importance of stopping a session immediately if it is determined that the patient has inversion or eversion of the foot or ankle.Please note that this record is being submitted late due to a loss of access to webtrader resulting from a change over in management representative.The representative previously responsible for submissions is no longer with the company, and therefore no access to webtrader was available.A ticket was submitted with the esg help desk to create a new account, but as of the due date of this record, account set up was still in process.A production account for webtrader was granted on 08/26/2020.
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The patient was using the device with no issues noted during the therapy session.The day after the session, the patient noticed swelling in her right foot and consulted with her doctor, who sent her for an x-ray.The x-ray was requested by parker hmc but has not been provided and allegedly confirmed fracture of the fifth metatarsal.The patient's doctor applied a cast to the patient's foot.It is unknown if the device was involved in the injury.The clinic indicated that he patient had a tendency to walk on the outside of her feet.The patient had previously completed multiple sessions with the device.
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