A philips field service engineer (fse) went to the customer site and spoke with the customer biomed who had already retrieved the alarm review from the monitor.The fse reviewed the files, which did not indicate any alarm failure as reported by the customer.The fse confirmed an alarm was produced from the monitor for the date / time reported.The was no product malfunction.The information detailed within the device configuration files, review alarm screen and strips provided to the fse indicated the appropriate alarm was issued during the timeframe reported.The results of these findings confirmed the device was working as expected.The device remains in use at the customer site.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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