The complaint was confirmed through the analysis of provided picture.The dhr review was carried out: the lot was released as conform according to the specifications.No deviation, non-conformity, or material scrap/requests relevant to the reported issue was identified.No further similar complaint in the last 12 months occurred for the claimed code.Based on the internal investigation the most probable root cause for the complained failure was a mix-up problem occurred during kitting process.In particular, the manufacturing personal pulled the wrong product, the 28fr cannula, instead of the 32fr cannula, and allocated those to the shop order.To prevent recurrence of the complained failure, a capa activity has been initiated.Despite the risk level associated to this issue is low, to remove the affected devices from the market, a field action was initiated.Livanova will keep monitoring the market.
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