G4: 30oct2020 b4: (b)(6) 2020 it was reported to philips that the device will operate from battery power however, when the ac is connected the unit continues to operate from battery.The device was not in use at the time of the event.There was no report of patient or user harm.The device was evaluated by the customer with assistance from a philips remote service engineer (rse).The rse advised the customer to verify power supply voltage of 12 and 24 volts at j1 of the power management board, and if it appears to be the power management board to verify the part number of the power management board and call back.The customer returned a call to the pse and advised that replacement of the power supply corrected the issue.The device remains at the customer site.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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