H10 h3,h6: the reported device, intended for use in treatment, was received for evaluation.There was no relationship found between the returned device and the reported incident of no video.There was a relationship found between the returned device and the reported incident of an electrical issue.A visual inspection was performed and found residue on the light engine glass rod assembly.A functional evaluation revealed a purple tint to the displayed image.The device would not white balance.The device did white balance once the head was removed and reinserted.No other electrical issues were observed.The complaint of no video was not verified and the root cause could not be determined since the reported malfunction could not be duplicated during the product evaluation process.Please refer to the instructions for use for recommendations on proper use of the device and potential troubleshooting methods to prevent future occurrence of the reported event.A complaint history review concluded this was a repeat issue.The complaint of electrical issue was verified and the root cause was associated with component failure.A complaint history review concluded a complaint of electrical issue was an isolated event.
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