The pump has not been returned to animas for evaluation.If the device is returned, an evaluation shall be completed and a supplemental report will be filed.No conclusions can be made at this time.Follow-up #1: date of submission 04/03/2015 device evaluation: the device has been returned and evaluated by product analysis on (b)(6) 2015 with the following findings: loss of prime warnings were observed in the pump's black box where the force readings did not reach zero.The rewind, load cartridge, and prime steps were performed successfully with no alarms.A force sensor calibration test confirmed that the sensor was detecting the correct force.The pump was exercised for 24 hours with no loss of primes occurring.The pump was opened and no damage was found to the force sensor circuit.Unrelated to the initial allegation, the display screen was found to be dim and discolored.
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On (b)(6) 2015, the reporter contacted animas, alleging a prime (loss of prime) issue.This complaint is being reported because the reported issue was not resolved with troubleshooting.There was no indication that the product caused or contributed to an adverse event.
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