Thermo fisher scientific reviewed and analyzed 237 software data log files provided by the customer and identified 79 false positive calls amongst the 15,815 patient samples ran between (b)(6) 2020 (0.5%).The root cause was determined to be insufficient mixing and centrifugation of the qpcr plates.In addition, in four of the data files, the amplification curves revealed suspected evaporation due to an incomplete plate seal.The following data files contained false positive results: (b)(6).The thermo fisher field application scientist assigned to this account re-trained the customer to vortex the plates according to the instructions in the ifu, including not using a plate shaker to perform the vortexing steps.The ifu states "vortex the plate at the highest setting speed for 10-30 seconds with medium pressure.Move the plate around to ensure equal contact on the vortex mixer platform." since amending their workflow, the customer has not reported additional problems since.
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Customer submitted a complaint on (b)(6) 2020 regarding discordant results across multiple runs of the same sample.The results from this sample were provided to the ordering physician.Customer retested the sample and corrected results were provided to the physician.Analysis of the customer's data by thermo fisher scientific's field application scientist (fas) revealed systematic issues with optical mixing (an irregular baseline at the beginning of cycling), due to insufficient vortexing of the qpcr plates.A review of the customer's workflow indicated that the customer was using a plate shaker instead of a vortex to mix the plates, which is a deviation from the instructions for use.The customer did not report any deaths or serious injuries to thermo fisher scientific.
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