Thermo fisher scientific reviewed and analyzed 1 software data log file provided by the customer and identified 3 false positive calls amongst the 81 patient samples.The root cause was determined to be insufficient mixing and vortexing of the qpcr plate.The following data files contained false positive results: file "covid003.Eds" had 3 false positive calls, 47 inconclusive calls.The positive and negative control passed.The thermo fisher field application scientist assigned to this account re-trained the customer to vortex the plates according to the instructions in the ifu, specifically mixing protocol and vortexing instructions.The customer repeated the run, since then the customer has not reported additional problems.
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