H.6.Investigation: customer returned two (2) loose 0.3ml insulin syringes.Consumer reported the needle hub separated when removing the shield, stated finding syringes with the needle missing altogether, the needles are bent when removing the shield, and the shields are hard to remove; also, when taking the injection, it feels like the needle is not sharp and some bruising and pain occurs.Both returned syringes were examined, and it was observed that both syringes exhibited a needle hub/shield assembly separated from the syringe barrel; no damage to the barrel tips was observed, and only one separated needle hub/shield assembly was returned.A review of the device history record was completed for batch# 9203895.All inspections and challenges were performed per the applicable operations qc specifications.There were two (2) notifications [200837337, 200837237] noted that did not pertain to the complaint.Confirmed: bd was able to duplicate or confirm the customer¿s indicated failure (hub separates).Unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure (needle missing, needle dull) process summary: automatic syringe assembly machine, which feeds 3/10cc, syringe components (barrel, stopper, plunger, needle assembly & cap) and assembles these components.This machine consists of a barrel cleaning dial, lubrication dial, plunger/stopper assembly dial, syringe assembly dial, and various inspections and transfer dials.Dhr, l2l dispatches, and logbook entries were looked at, nothing pertaining to this defect was found.Root cause for this defect cannot be determined.Capa#1630423 was initiated.
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