G4: 28oct2020 b4: (b)(6) 2020 the remote service engineer (rse) confirmed the reported failure.The rse advised the customer per v60 users manual and reference pages 167 and 180 for entering v60 service mode and completing v60 touchscreen calibration.The customer has responded to an email that he has calibrated the v60 touchscreen.The v60 touchscreen calibration was successful, and the unit has been placed back into service.No parts were replaced submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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