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This complaint investigation was closed based on the device not received, therefore the reported failure mode was not confirmed.In the event that the device is received, the complaint will be reopened and the investigation will be updated with new results.Alleged failure: bit tip broken off.Probable root cause: design, improper raw material selection, insufficient assembly design, hard stop not designed correctly, guide mouth does not stabilize guide during drilling, manufacturing, improper assembly, incorrect raw material used, guide or drill not manufactured to specification, application, use of excessive force.The reported failure mode will be monitored for future reoccurrence.H3 other text : 81.
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