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The scope was received for evaluation.Olympus was able to duplicate the user report of "poor image".Evaluation found a broken bending section, missing 'a' rubber/leak, 10+ dots on the image.The cause of the missing distal sheath ('a' rubber) cannot be determined at this time.If additional information becomes available at a later time, this report will be supplemented.
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This supplemental report was submitted to provide additional information to mdr# 8010047-2020-06491.A review of the asset camera head's history was reviewed which indicated the device was last serviced on november 15, 2016.The original equipment manufacturer (oem), performed a device history record review and no abnormalities were noted.No device was returned to the oem, however, an investigation was completed by the oem and determined that there is no manufacturing, material or processing related cause for this failure mode.The potential root cause has been determined to be due to handling and or wear.Olympus will continue to monitor the field performance of this device.To mitigate the cause of the device damage, the product¿s ifu (operation manual) provides the following: "warnings and cautions ·do not hit the distal end of the insertion tube or allow it to strike other objects.The objective lens surface of the distal end is particularly fragile, and vision abnormalities may result.·do not twist or bend the bending section by hands.Equipment damage may result."inspection of the endoscope" ·visually inspect the boot and the insertion tube near the boot for bends, twists or other irregularities.·visually inspect the surface of the insertion tube for dents, bulges, swelling or other irregularities.·carefully run your fingertips over the entire length of the insertion tube.Inspect for any protruding objects or other irregularities (see figure 3.2).·visually inspect the covering of the bending section for sagging, swelling, cuts, holes or other irregularities.·visually inspect the objective lens at the distal end of the endoscope¿s insertion tube for dents, bulges, swelling or other irregularities.
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