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Model Number V60 |
Device Problem
Application Program Freezes, Becomes Nonfunctional (4031)
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Patient Problem
Insufficient Information (4580)
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Event Type
malfunction
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Manufacturer Narrative
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Date of event: (b)(6) 2020.Date of report: 16sep2020.
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Event Description
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It was reported to philips that the device had a touchscreen that was locked.The device was not being used on a patient at the time of the event.There was no patient or user harm reported.
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Manufacturer Narrative
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G4:21dec2020 b4:(b)(6)2020 a touchscreen assembly was returned for analysis.The visual inspection of the touchscreen assembly revealed no evidence of damage or contamination.A failure investigation (fi) technician installed the touchscreen a fi ventilator to verify and test the functionality.The returned touchscreen assembly was found to have the resistance measurements out of specification.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Manufacturer Narrative
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G4: 18sep2020.B4: 22sep2020.The customer requested that a philips field service engineer (fse) be dispatched to the customer site.The reported issue was confirmed and traced to a faulty touchscreen.The fse replaced the touchscreen.Device passed all performance verification testing.Following the repair, the device was returned to the customer to be placed back into service.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Search Alerts/Recalls
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