Product analysis:analysis confirmed the customer comment that the media bay door is broken.The media bay door was replaced.The card eject buttons were broken causing combo card removal to be difficult.The card reader was replaced.The stylus functioned intermittently,a good stylus consistently functioned as required.The stylus was replaced and calibrated.It was confirmed that the universal serial bus (usb) port accepts a usb drive that will save printed document format (pdf) files.Reconfigured hard drive and reloaded software.The programmer was cleaned.The device then passed all functional and system tests.If information is provided in the future, a supplemental report will be issued.
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