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Reporter is a sales consultant.The device has been received, the investigation is in progress, no conclusion could be drawn at the time of filing this report.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If the information is unknown, not available or does not apply, the section/field of the form is left blank.H3, h6: part number: 319.11; synthes lot number: 9898191; manufacturing site: bettlach; release to warehouse date: 21.April 2016.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformances were identified.Visual inspection: the depth gauge for mini-screws (p/n: 319.110, lot #: 9898191) was returned and received at us customer quality (cq).Upon visual inspection, the slider assembly component was received with a lot number 9788331 etched on it.The head-piece component was missing from the assembly.The differences in the lot numbers between the components indicates the customer had potentially disassembled the devices for cleaning and sterilization and mixed up the components with other device components when reassembling them.No other issues were identified with the returned components of the device.Device failure/defect identified? yes.Service and repair evaluation: it was reported that on august 21, 2020, the depth gauge for mini screws lost a part and need it repaired.Did not occur during any surgical procedures and no patients were affected.There was no patient involvement.The repair technician reported the tip of the device is missing, the tip is not kept in stock, so the device cannot be repaired.Missing parts is the reason for repair.The item is not repairable per the inspection sheet.The cause of the issue is missing parts.The item will be forwarded to customer quality.The evaluation was confirmed.Document/specification review: based on the date of manufacture, the current and manufactured revision of drawings were reviewed -depth gauge for screws d1.5 and 2.0.Complaint confirmed? yes, the device received was missing a component.Hence confirming the allegation.Investigation conclusion: the complaint condition is confirmed for the depth gauge for mini-screws (p/n: 319.110, lot #: 9898191).There was no indication that a design or manufacturing issue has caused the complaint condition and hence the root cause cannot be determined.The potential cause could be due to device maintenance or the device incorrectly assembled during the sterilization process.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post-market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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