| Model Number |
66800951 |
| Medical Device Problem Code |
Pumping Stopped (1503)
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| Health Effect - Clinical Code |
No Consequences Or Impact To Patient (2199)
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| Date of Event |
08/24/2020
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported, after procedure when put batteries in pump and all of the lights came on, never turned off, and pump would not apply negative pressure.The procedure finished with a smith and nephew backup device.
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Additional Manufacturer Narrative
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We have now concluded our investigation for the complaint received.A review of the batch manufacturing records could not be performed as no part number was provided, however, there are no indications to suggest that the device did not meet specifications upon release into distribution.A complaint history review was carried out using the lot number provided, there have been further complaints reported with this failure mode in the past three years.The device was intended for use in treatment.The returned device was evaluated.A relationship between the event and the device was confirmed.An initial visual inspection did not identify any issues.When fresh batteries were inserted into the device all indicator lights were solidly illuminated and the device did not function.No performance data could be extracted from the device.Further investigation into this failure will be carried out with a cross functional team.The root cause remains undetermined.It is possible that a software issue caused the reported event.We will continue to monitor for any adverse trends relating to this product range.
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Search Alerts/Recalls
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