Product complaint #: (b)(4).Investigation summary: according to the information provided, it was reported that the devices did not move/ turn.Surgery completed with new device.One complaint device was received and evaluated.It was visually inspected; the outer and inner of the device are stuck.Both pieces cannot be separated and not moving.Therefore, cannot be connected into the tornado shaver for test.This complaint can be confirmed.The external surface revealed marks of use, as the device is reusable.The assembly pieces was separated using excessive force to discern a root cause.It is possible that during use the ptfe sleeve of the inner tube can burst, which may be stuck inside, as well as rough use.There are inspections that check separately the outer and the inner part of the assembly.The potential cause cannot be associated to manufacturing.As per information added in pc notes, confirms that only received one device for evaluation.If the device is received in the future, we will reopen the complaint and perform the investigation as appropriate.A manufacturing record evaluation was performed for the finished device lot number: m1902005, and no non-conformances were identified. at this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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