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We have now completed our investigation into the reported complaint.A review of the associated batch manufacturing records did not identify any issue at the point of manufacture which may have caused or contributed to the issue highlighted by the complainant.In addition it can be confirmed that all finished product specification testing was satisfied at the point of release.A complaint history review was carried out using the lot and part number provided, there have been no further complaints reported with this failure mode in the past three years.A risk management review was carried out.The risk files for this product contain the failure mode of the dressing not adhering / falling off and subsequent harms related to this failure mode.A clinical investigation was carried out.It was concluded: "no patient injuries or adverse consequences were reported.Since no patient injuries are being reported no further clinical/medical assessment is warranted at this time." the product was used in treatment.As no product could be returned, a thorough evaluation of the product could not be carried out.It was reported that during treatment the dressing does not adhere well to the skin, it is possible that the product is adhered to the non-dry skin.There are a number of reasons why the product is not sticky.This needs to be considered from the patient¿s use at that time.Please be assured that all products are released to market following rigorous quality checks during production and prior to despatch and at this time, we have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.The device ifu was reviewed and it was instructed to cleanse the application site, and ensure the surrounding skin is clean, dry and free from excess hair.We have not been able to confirm a relationship between the event and the product or identify a definitive root cause.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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