G4:02dec2020, b4:03dec2020.The device was evaluated by the customer with assistance from a philips remote service engineer (rse).The rse instructed the customer to check the significant event log for codes.The customer stated he was not with the device at the time of the call to troubleshoot and would return a call to philips when he was onsite next.A subsequent case was created, and the customer returned a call stating he has not been able not to duplicate the screen flickering.Multiple good faith efforts were made to obtain information regarding device evaluation, repair, and operational status with no response from the reporter and therefore cannot be determined.If additional information is later obtained, a supplemental report will be submitted.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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