One opened probe was received, with a tip protector in a tray.Along with other items, for the report of would not open after closing.The returned sample was visually inspected and found to be conforming.The sample was then functionally tested for actuation, aspiration, and cut.The sample was found, to be non-conforming for actuation and aspiration.The cut functionality of the returned probe was unable to be tested, due to the actuation failure.The sample was then disassembled.And the components inspected.No/minimal wear was observed, on the inner cutter when compared to the degree of wear, based on continuous actuation of the probe visual standard photos.Gouge marks and wear marks were observed, at multiple locations along the inner cutter.The spring, diaphragm, o-ring, and spacers were all observed to be intact.After testing and disassembly were performed, the investigator realized, that the air connection to the probe driver was off.Therefore, the functional results are inconclusive.The probe was visually conforming.And all internal components and bonds were intact.A review of the device history record traceable to the reported lot number, indicates that the product was processed and released according to the product¿s acceptance criteria.The sample evaluation test results were deemed inconclusive.Therefore, a confirmation of the reported event could not be determined.And the exact root cause of the complaint could not be verified.Probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.The manufacturer internal reference number is: (b)(4).
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