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Model Number V60 |
Device Problem
Self-Activation or Keying (1557)
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Patient Problem
Insufficient Information (4580)
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Event Type
malfunction
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Manufacturer Narrative
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Date of event: (b)(6) 2020.Date of report: 23sep2020.
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Event Description
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The customer reported that while the unit was in storage it powered itself on.The manufacturer's field service engineer (fse) provided remote support and educated the customer that the depleted lithium battery is for the battery voltage to rise which can cause the device to power up.The customer noted that the battery % is 80%.The fse advised the customer to check the battery date and found date of 2011.The fse advised the customer to replace the battery, and if it powers itself on again to replace the user interface printed circuit board assembly.
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Manufacturer Narrative
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G4:20jan2021.B4:21jan2021.Multiple good faith efforts were made to obtain additional information on the repair/service the device has been unsuccessful.If additional information is received, the complaint will be reopened, and a follow-up report submitted.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Manufacturer Narrative
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G4:03feb2021.B4:04feb2021.The customer confirmed the battery was replaced and the issue was resolved.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Search Alerts/Recalls
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