Product complaint #: (b)(4).Investigation summary: the complaint device was received at the service center and evaluated.It was reported that the outflow performance failed.Per service report, the reported problem was not duplicated during evaluation; therefore, this complaint cannot be confirmed.Unrelated to the reported problem, it was found that the fill led indicator was not working.The bezel/touch panel assembly was replaced to resolve the issue.Both pressure tips assemblies were also replaced.After repair, the device was found to be working according to the specifications.As the reported problem was not confirmed, a root cause for the issue that was experienced by the user cannot be determined.Also, we cannot discern the root cause of the identified problem.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on 03/27/2019 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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It was reported by j&j employee via complaint submission tool, that during internal service activities, such as calibration, a fms vue fluid management system, did not fulfill required acceptance criteria due to outflow performance failed during commissioning. no patient involvement.
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