The hakim programmer was returned for evaluation: device history record (dhr) - the product code: 82-3190 with lot: cthbbb sn: (b)(6), conformed to the specifications when released to stock.Failure analysis - inspection did not confirm the reported issue as no failure was identified.Inspection has no reported error message issue.Device has been reset, checked and returned to customer.The root cause of the issue reported by customer could not be determined as the device worked correctly.However, the possible root cause for this issue reported by the customer could be due a technical problem of the system.
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