The device history record for lot 20006874 was reviewed and the product was produced according to product specifications.The actual complaint product was not returned for evaluation.A photo of the device was provided by the distributor.The photo confirmed the reported incident; however, root cause could not be determined.All information reasonably known as of 23 sep 2020 has been included in this health authority report.Should additional information be obtained, a follow-up health authority report will be provided.The information provided by avanos medical inc.Represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to avanos medical inc.Avanos medical inc.Has no independent knowledge of the event reported but is relaying the information that was provided by the user facility where the incident occurred.This product incident is documented in the avanos medical inc.Complaint database and identified as complaint (b)(4).
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