Product complaint # (b)(4).This report is being submitted in pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by mitek or its employees that the report constitutes an admission that the device, mitek, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.H10 additional narrative: investigation summary: the complaint device was received at the service center and evaluated.It was reported that the gasket has come off the device after an unknown procedure.Per service manual operational and diagnostic, the reported failure was confirmed.During evaluation, it was identified that the motor was corroded; therefore, it was replaced.The keyboard and cable were in good conditions.The repair and testing of the unit was completed per the service manual, bringing the unit back to full functionality.The unit passed all functional tests and is fully operational.The possible root cause corrosion condition could be related to internal deterioration possible produced by fluid ingress into the motor, as well as lack of maintenance.However, this cannot be conclusively affirmed.A manufacturing record evaluation was performed for the finished device [1843m3950r] number, and no non-conformances were identified.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Device history lot: a manufacturing record evaluation was performed for the finished device [1843m3950r] number, and no non-conformances were identified.Device history batch null.Device history review null.
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