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(b)(4).Investigation summary: according to the information provided, it was reported that during a rotator cuff repair the remote controls failed.The complaint device was received and evaluated.Visual inspection was performed and there¿s no damage in the device.During testing performance, the remote control was connected in the pump and the buttons did not respond properly due to showed intermittence in their operation.The device was tested several times to ensure the improper functioning.The customer complaint can be confirmed.The possible root cause for the reported failure can be attributed to internal electrical deficiencies / defective components.However, this cannot be conclusive determined.A manufacturing record evaluation was performed for the finished device serial number: (b)(4), and no non-conformances were identified.At this point in time, no corrective action is required and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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