This reported event and any subsequent repairs have been investigated through the normal tsc troubleshooting process.A review of the source device service history record was performed beginning from the date of manufacture to the present date and indicated that this device has been previously returned for service.The database showed no quality notifications were opened for the source device.A review of the device history record in sap for sn (b)(4) was performed which confirmed that this device was not involved in a production failure and product was returned for the servicing which correlates to the customer reported issue.A review of the complaint history record in the trackwise was performed for the sn (b)(4) which confirmed that this device was involved in a servicing failure which correlates to the customer reported issue.The trackwise complaint history review was completed and it was confirmed that multiple complaints were received with similar sn (b)(4).We will continue to monitor all complaints and failure modes for upward trending and take appropriate action as required.Capa reference: (b)(4).The customer stated that there was no patient involvement.
|