| Catalog Number |
4006 |
| Medical Device Problem Code |
Loss of or Failure to Bond (1068)
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| Health Effect - Clinical Code |
No Consequences Or Impact To Patient (2199)
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| Date of Event |
09/07/2020
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that during inspection when the release paper was removed, it was confirmed the film had no adhesive, so the dressing could not be used.Unknown how the procedure finished.
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Additional Manufacturer Narrative
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We have now concluded our investigation into this complaint.The batch record was reviewed and it could be confirmed that the products had progressed through a satisfactory release process which involved testing the product against the requirements of its finished product specification.There was no issues recorded in the batch log of the manufacturing records during the manufacturing process that could have caused or contributed to the issue.A complaint history review was carried out using the lot and part numbers provided, there have been no further complaints reported with this failure mode in the past three years.The device was intended for use in treatment.The returned samples were functionally evaluated which confirmed the failure mode of delamination.Delamination is a low level intermittent fault which if seen is tabbed for removal during the conversion process.During the manufacturing of the dressing, in process checks are undertaken for this product.All material is manufactured according to the specification and only product meeting the release criteria will be passed on for further processing.Unfortunately on this rare occasion in process checks failed to identify the failure mode and therefore the root cause was a manufacturing process issue.We were able to confirm a relationship between the event and the device.As this is a very low occurring issue, no further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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Additional Manufacturer Narrative
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We have now concluded our investigation into this complaint.The batch record was reviewed and it could be confirmed that the products had progressed through a satisfactory release process which involved testing the product against the requirements of its finished product specification.There was no issues recorded in the batch log of the manufacturing records during the manufacturing process that could have caused or contributed to the issue.A complaint history review was carried out using the lot and part numbers provided, there have been no further complaints reported with this failure mode in the past three years.The device was intended for use in treatment.The complaint sample was returned for inspection, and visual inspection was carried out.No adhesive is confirmed on the most part of the film as reported.This confirmed a relationship between the device and the event reported.This is a raw material defect.There are checks in place to prevent lacking adhesive of the film.If this issue is identified during in-process checks, it is tabbed and recorded in the fault log.On this occasion the operator appears to have missed the issue.Lacking adhesive sometimes occur in the film during the adhesive application process at the start or end of the roll.Unfortunately on this rare occasion in process checks failed to identify the failure mode.As this is a very low occurring issue, no further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.
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Search Alerts/Recalls
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