A steris service technician arrived onsite to inspect the unit and found that the concrete surrounding one of the four anchor bars had failed causing the bar to become dislodged from the ceiling.The remaining three anchor bars remained in place.Prior to installation steris provides the customer with an evaluation and planning overview which discusses the weight requirements of the system, and what is structurally required from the facility.However, it is up to the facility to ensure that these weight requirements can be supported by their concrete structure.The user facility hired a third-party company to repair and reinforce their ceiling brace.After repairs were completed on the ceiling brace, a steris technician reinstalled the harmonyair equipment boom, tested the unit, confirmed it to be operating according to specifications, and returned it to service.A 3-year complaint review determined this to be an isolated occurrence.No additional issues have been reported.
|