The device used for treatment was returned for evaluation.Nothing was identified visually that contributed to the problem.A functional evaluation was performed and the reported problem was confirmed.The handpiece connector test failed, when flexing the cable/connector created an over current error.A short was found between the phase and ground wires, indicating failure.The cord was dis-assembled at strain relief, where it was found that excessive epoxy had leaked down inside the cord and most likely is the problem.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints associated with the handpiece and failure mode(s) "error message(s)" identified similar events.The most likely cause of this event is the electrical failure of the cable due to the epoxy leakage found within the cable cord.No containment or corrective actions are recommended at this time.
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