Reporter is a synthes employee.Part: 319.090, lot: 2060, manufacturing site: (b)(4), release to warehouse date: 09.Oct.1998.Due to the age of more than 22 years of the complained device a wear or use related root cause is the most likely reason of the complained malfunction.Per franchise complaint product investigation procedure for complaints for which a non-manufacturing related probable cause has been identified no manufacturing record evaluation is required.Visual inspection: the depth gauge f/long-scr ø3.5 meas-range u (part #: 319.090; lot #: 2060) was returned and received at us customer quality (cq).Upon visual inspection, the needle component was bent and deformed that would have caused the functional failure of the device.The sleeve and body of two depth gauges with different lot numbers were received.A sleeve component (part #: 319.090, lot #: 2071) was received along with the body of a depth gauge (part #: 319.090, lot #: 2060).The possible explanation could be that the depth gauge (part #: 319.090, lot #: 2060) was taken apart for cleaning and sterilization and it appears that the customer reassembled the sleeve from one lot with the body of another.Since parts were misplaced, that should not affect the functionality or cause the bent needle condition thus would not contribute to the complaint condition.Functional test: a functional test was performed, and it was seen that the depth gauge was unable to slide freely.The body of the depth gauge was unable to move due to the bent needle.Device failure/defect identified? yes.Dimensional inspection: no dimensional inspection can be performed due to post-manufacturing damage.Document/specification review based on the date of manufacture the following drawings, the current and manufactured revision of drawings were reviewed.Depth gauge for long screws 3.5 mm, scale body, complete.Complaint confirmed? yes.Investigation conclusion: the complaint condition is confirmed as the needle component was bent, causing functional failure of the device.There is no indication that a design or manufacturing issue has caused the complaint condition and hence the root cause cannot be determined.The root cause could be due to unintended forces applied to the device.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post-market safety surveillance activities.Device was used for treatment, not diagnosis.
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