Evaluation of the returned used device found the inner blade tip broken off.Examination performed per a30-438-437 rev aa.The broken piece, however, was not returned for evaluation.Manufacturing has been informed of this issue and have contacted the vendor regarding this issue.Correspondence from the vendor indicated that the lot and sublot used to produce the inner tube assembly were manufactured following all standard operations and process parameters with no deviations or product nonconformances.Quality and manufacturing engineering review of the finished good lot found no nonconformances related to the manufacture of the device and only 1 complaint for this issue, the subject complaint.Additionally, evaluation of the device by a manufacturing process specialist, found heavy galling on the inside of the hood as well as some small gouges where it appears that the cutting edge hit the hood.Light galling on the inner tube was found approximately halfway up the shaft.Based on this investigation, the device was used in rough manner which caused the failure.The manufacturing documents from the device history record have been reviewed with special attention to the manufacturing and inspection of the product.The product released for distribution was found to have met all specifications prior to shipment.This is the only complaint for this lot number and failure mode within the past two years.A two-year review of complaint history revealed there has been a total of 14 complaints, regarding 15 devices, for this device family and failure mode.During this same time frame 300,534 devices have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed for this reported failure, the rate of failure would be 0.00005.Per the instructions for use, the user is advised the following: precautions: -prior to each use, perform the following: -ensure all accessories are correctly and completely attached.-perform the required preoperative functional tests for the equipment and accessories.-do not apply excessive loading on the shaver blade or bur.Cutting performance is not increased with force.Excessive force or using the shaver blades or burs as a lever can cause damage to the device including permanent deformation, shedding of metal (wear), motor seizure, and overheating.A determination for further investigation has been initiated.This issue will continue to be monitored through the complaint system to assure patient safety.
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