G4:23nov2020.B4:24nov2020.The remote service engineer contacted the customer on 29-sep-2020 who stated that replacement of the user interface pcba resolved the issue.Based on information provided and/or service performed, the customers alleged malfunction was confirmed.The device was not being used for treatment when the reported event occurred.No parts were returned for failure investigation; therefore, the root cause at the component level could not be determined.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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