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Model Number V60 |
Device Problem
Charging Problem (2892)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Manufacturer Narrative
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Date of event: (b)(6) 2020.Date of report: 08oct2020.
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Event Description
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It was reported to philips that the battery led was orange and the battery does not finish charging.The device was not in clinical use at the time of the event.There was no report of patient or user harm.The customer requested that a philips field service engineer (fse) be dispatched to the customer site for additional assistance.
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Manufacturer Narrative
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G4: 30oct2020, b4: 01nov2020.The field service engineer replaced the battery to resolve the issue and the device passed all testing.The device remains at the customer site.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Manufacturer Narrative
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G4: (b)(6) 2021.B4: (b)(6) 2021.The battery (li-ion,11ah,v60) was returned for failure evaluation.Visual inspection revealed no anomalies.A failure investigation (fi) technician installed the returned battery into a fi ventilator to duplicate the reported issue.During the unit testing the battery was installed in the fi test ventilator and booted in normal operation mode to check for alarms and errors.The returned battery passes all testing and draws charging current normally.No fault was found and the complaint could not be verified.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Search Alerts/Recalls
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