(b)(4).Investigation summary: the device was received and evaluated at the service center.The reported complaint that the device stopped during the surgery and it didn¿t work was confirmed.It was found that the motor sticks and was rusty and also that the cable did not pass the cable screening test.The defective motor was replaced along with the motor cable and the device was repaired, tested and found to be fully functional.Fluid ingress into the system and contact with the motor is responsible for the corrosion of the motor and would have damaged the motor cable.The corroded motor has a tendency to stick and not turn, hence is responsible for the issue reported by the customer.The service history has been reviewed in lieu of the device history record for this device since it was previously serviced.The device was last serviced on 10/16/2019 and passed all functional testing before being returned to the customer.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Initial reporter phone number: (b)(6).Udi:(b)(4).
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