A steris service technician arrived onsite to inspect the transfer carriage and found that the docking station was damaged preventing the transfer carriage from locking properly.Facility personnel were aware that the docking station was damaged prior to the event and continued use of the docking station.The user facility did not contact steris prior to the reported event for service.The user facility personnel should have removed the unit from service.The technician counseled facility personnel on proper use and operation of the transfer carriage, specifically removing the unit from service if it is damaged and contacting steris to perform necessary service.Due to the damage, the docking station was replaced.No additional issues have been reported.
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