The reported device, intended for use in treatment, was received for evaluation.A visual inspection was performed on the product and no issue was observed.There was no relationship found between the returned device and the reported incident.Complaint of insertion of mdu into port a could not be reproduced.Product passed functional testing and 2 hour burn-in in enclosed test tower.Test mdu was inserted into both ports with no problem.All functions perform as expected.The complaint was not confirmed and the root cause could not be determined since the reported malfunction could not be duplicated during the product evaluation process.Please refer to the instructions for use for recommendations on proper use of the device and potential troubleshooting methods to prevent future reoccurrence of the reported event.The device has been in service for over 6 years, thus any malfunction presented at this point in time would not be related to the manufacture of the product.
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