H3, h6: the navio surgical system us, pn: npfs02000, (b)(6) used for treatment was not returned to the designated complaint unit for evaluation, and the navio surgical system log files and/or case files were not provided.Therefore visual and functional inspections and log/case file assessments could not be performed, and the reported problem could not be confirmed.A review of manufacturing records indicate the software met all specifications upon release into distribution.A complaint history review found similar reports, this issue will continue to be monitored.Other than a possible software bug, no reasonable contributing factors could be identified based on the received complaint information.No containment or corrective actions are recommended at this time.If the system log or case log associated with this event is returned at a future date, this evaluation will be reopened for investigation.
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